Privacy Policy
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Last Updated: 11 July 2024
​Welcome to Choose2LoveMe. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our counseling and life coaching services, including retreats, workshops, one-to-one sessions, online sessions, group memberships, and merchandise offerings ("Services").
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1. Information We Collect
We may collect and process the following categories of personal data:
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Personal Information: Name, email address, phone number, billing address, and payment information.
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Sensitive Information: Health and psychological information disclosed during counseling sessions.
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Technical Data: Information about your device and internet usage (e.g., IP address, browser type, pages visited).
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Usage Data: Information on how you interact with our website and Services.
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2. How We Use Your Information
We use your personal data for the following purposes:
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To provide and personalize our Services, including scheduling sessions and delivering personalized content.
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To process payments and manage transactions related to our Services.
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To communicate with you, including sending appointment reminders, updates, and marketing communications (where permitted by law).
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To comply with legal obligations and protect our rights.
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3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
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Contractual Necessity: To fulfill our contractual obligations when you engage our Services.
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Consent: Where you have provided consent for specific purposes (e.g., receiving marketing communications).
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Legitimate Interests: To pursue our legitimate interests, such as improving our Services and marketing activities, while balancing your rights and freedoms.
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4. Sharing Your Information
We do not sell your personal data to third parties. However, we may share your information in the following circumstances:
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With service providers who assist in providing our Services (e.g., payment processors, IT service providers).
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With legal or regulatory authorities to comply with legal obligations or respond to lawful requests.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Personal data will be securely deleted or anonymized when no longer needed.
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Confidentiality: We adhere to the guidelines of the British Association for Counselling and Psychotherapy (BACP). Our sessions are confidential within the standard practices expected, only broken if there is a risk to yourself or others.
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Session Notes: We keep brief notes of our sessions, which are stored on Google Drive and are password protected.
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Retention: Notes are kept for 6-12 months, depending on the length of the counseling package chosen, and are then securely deleted.
7. Your Rights
You have the following rights regarding your personal data:
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Access: You can request access to your personal data and information about how we process it.
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Rectification: You have the right to request correction of inaccurate or incomplete personal data.
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Erasure: You can request erasure of your personal data under certain conditions.
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Restriction of Processing: You have the right to request restriction of processing of your personal data in certain situations.
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Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
To exercise these rights or if you have any questions about how we process your personal data, please contact us using the details provided below.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze website performance, and personalize content. You can manage your cookie preferences through your browser settings or by accepting cookies via our cookie consent banner.
9. Marketing Communications
We may send you marketing communications about our Services if you have opted in to receive them. You can opt out of receiving these communications at any time by following the unsubscribe instructions provided in the communication or contacting us directly.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our data practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or by other appropriate means.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: